Frequently Asked Questions

Login Help:

1. I'm not usually asked to login. Why now?

   Most likely the "cookies" on your internet browser got deleted. All you need to do is re-login. After you login, it should go back to the way it was before this issue - simply click on an article to go directly to the full story.

2. I forgot my username and password. Can you email them to me?

   Please go to our forgotten username and password page:  http://www.igniteseurope.com /index.php/user/password

3. My username and password don't work

   If you tried to login and received the message, "The username and/or password you entered are not valid", please check your username and password and try again.

   If you are keying in the correct information and still cannot access the site, please refer to the next question below.

4. Why am I being asked to login every visit?

   Many login problems can be solved by instructing your web browser to accept "cookies" from our website. Please try the following steps to resolve your login issue:

   1. Open your internet browser (i.e. Internet Explorer, Mozilla FireFox)
   2. Click "Tools" on The Menu Bar
   3. From the Drop Down List, select "Internet Options"
   4. Go to the tab marked "Privacy"
   5. Click on the "Sites" button
   6. Enter this in the URL field: igniteseurope.com
   7. Click on the "Allow" button
   8. Click "OK" at the bottom of the screen
   9. Click "OK" again
   10. Try to login again.

   Note: Some companies do not allow employees to alter their "cookies" settings. Please contact Customer Support if you still can't login, or if you have any difficulty completing these steps.

5. I submitted my email address to the username/password reminder page but I haven't gotten a copy of my username and password.

   The email address you key in must be identical to the email address we have on file for you. If you're not sure what email address you're subscribed under, please contact Customer Support.

   Make sure to include your name, the name of your company, and the fact you need a copy of your username and password sent to you. We will respond within 2 business days.

Access Help:

1. How do I sign up for a subscription?

   Visit our sign up page, enter the requested information and click the submit button. If your company has an existing subscription, you will automatically be added to it at no additional cost. If your company requires approval to join its subscription, you will receive detailed instructions. If your company doesn't have a subscription, you will be given a two-week free trial.

   If you want to speak with the Sales department, please call (212) 542-1255 or +44 (0) 20 7873 4578.

2. I'm having trouble accessing Ignites Europe on my Blackberry.

   a) Our supported level of BlackBerry Enterprise Server is version 4.0 and above. The supported level of BlackBerry devices is also version 4.0 and above.

   b) Our sites use "cookies" to remember who you are for each visit. You must have "cookies" handling enabled to access Ignites Europe on your blackberry. You may need to work with your technology department to configure the "cookies" settings on your mobile device.

Technical Support:

1. I'm no longer receiving the daily emails

   Please contact Customer Support.

General:

1. How does Ignites Europe fit in with our compliance needs?

   We've designed Ignites Europe working with investment managers' compliance departments to be compliance-friendly. Any submissions to the Ignites Europe Web sites automatically generate a copy of what you've written. Our systems send that copy to the email account associated with your username on any communication you make through our site. Your firm's compliance systems capture the email as it arrives in your inbox. This system works when forwarding a story to a friend, submitting a comment in one of our discussions, providing feedback on one of our articles, and sending a message to an editor.